Lost in the Post North Wales.

We regularly send packages by Royal Mail. We also use the excellent UPS. The figures of £200.000 are mentioned. This figure is the tip of an iceberg. The process of claiming money back can be long and wearisome and many must give up.

Methods employed by Royal Mail.

1. You fill in a claim form send it off and nothing happens.
You ring up they say they have lost it. Fill another one in.
They also take ages to reply if you get lucky

2. They say that an item of proof that you have supplied is missing when you know you sent it.
Fill another one in.

3. Say you find an item at a carboot sale for 50 pence. You put it on Ebay and it goes for a £100.
It gets lost in the post. Royal Mail want receipts ( you don't get receipts at car boot sales) They also want to give you what you paid for it and not what its worth, ie. 50p instead of £100.
There is also the risk of getting negative feedback by the customer when the fault lies with Royal Mail.

Thankfully this messing around is getting less.

I think its a good idea to contact your AM or MP if messed around.

Postscript. Our postal losses through the post office system is less than 0.1% most of which are parcels sent abroad.

Link The Daily Post